Let’s be honest:
Every MSP on the planet already knows Windows 10 is reaching End of Life in October 2025.
This is not breaking news.

The real question is:
👉 How do you get clients to take it seriously, act early, and avoid 3 months of hell later?
👉 How do you protect your margins (and your sanity) when some clients “can’t see the point of upgrading”?

Here’s a simple (and slightly battle-hardened) action plan to help.

Your Action Plan for Win 10 End of Life:

1. Let Your RMM Do the Heavy Lifting
If you’re still manually checking who’s on Windows 10, we need to have a different conversation…

• Run reports from your RMM tool — most have Windows version filters built in.

• Create a list of at-risk devices and assess hardware for Windows 11 compatibility (TPM, CPU, RAM).

• Bonus points if you set up an automatic policy that alerts you whenever a new Win10 device sneaks onto your networks.

2. Communicate Like It’s an Emergency (Because It Is)
Clients ignore boring emails.

• Personalise messages using your RMM data: “Hey Bob, your laptop serial XYZ123 won’t be supported soon.”

• Show them a risk dashboard — red is a powerful motivator.

• Talk about business risk and compliance, not “technical upgrades.”

3. Create Upgrade Plans — and Make It Easy
No one wakes up excited to refresh 47 laptops.

• Offer two options: upgrade if possible or replace if not — and keep it simple.

• Help clients budget by phasing replacements over a few months.

4. Update Your SLA Before the Fire Starts
Here’s the uncomfortable truth:
💬 “If a client chooses to stay on Windows 10 after October 2025, they’re choosing to leave the SLA party.”

• Put it in writing: unsupported devices = no guaranteed support, no guarantees on outcomes, higher ad hoc rates.

• Consider a ‘Best Efforts’ support add-on at premium pricing — but don’t make it too comfortable.

5. Offer Financing, Save Deals
Don’t let “we can’t afford it” become your clients’ excuse.

• Offer leasing or payment plans.

• Bundle device refreshes into their monthly contract.

6. Keep Clients (and Yourself) Compliant
Ignoring an unsupported Windows 10 device isn’t just risky — it could be legally and financially painful.

• Under Cyber Essentials, just one unpatched or unsupported device could cause a client to fail their certification.

• That could lead to:

  • Losing cyber insurance coverage

  • Failing supplier audits

  • Missing out on contracts that require compliance (public sector, finance, legal etc.)

Make it crystal clear to clients:
💬 “Keeping one old PC isn’t ‘saving money’ — it could cost you a contract or an insurance claim.”

Use this as another reason to drive urgency — it’s not “nice to have,” it’s business-critical.

You already know Windows 10 is on the way out.
This is your chance to be proactive, protect your clients — and avoid firefighting when everyone else is panicking in Q4.

💬 Early action = fewer late-night tickets, happier clients, and more room for your team to breathe.

Drop us a message, we’ll help you explore the options with no pressure and full clarity.

We’ve put together a free Windows 10 End of Life Compliance Checklist — built specifically for MSPs. It walks you through everything from RMM reporting to SLA updates and Cyber Essentials alignment.

🛠️ Grab it now from the MSP Help Centre and use it to guide your internal teams or share with clients during QBRs.
👉 Download the checklist here